Total Quality Management and Operational Excellence: Text with Cases 4th Edition Solutions
The notion of Quality in business performance has exploded since the publication of the first edition of this classic text in 1988 Today there is a plethora of performance improvement frameworks including LEAN Six Sigma ISO 9001 and ISO 26 000 offering a confusing variety of ways to achieve business excellence Quality guru John Oaklands famous TQM model in many ways a precursor to these frameworks has evolved to become the ultimate holistic overview of performance improvement strategy Incorporating the frameworks that succeeded it the revised model redefines Quality by Accelerating change Reducing cost Protecting reputation Oaklands popular practical jargon-free style along with ten case studies eight of which are brand new effortlessly ties the model to its real-life applications making it easy to understand how to apply what youve learned to your practices and a achieve sustainable competitive advantage Total Quality Management Text with Cases 4th Edition is supplemented for the first time with a suite of online teaching aids for busy tutors This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality or those studying science engineering or business and management who need to understand the part TQM may play in their subjectsRead more
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