The Practice of Case Management: Effective Strategies for Positive Outcomes Solutions
Case management is used across a diverse range of organisational settings from child protection to aged caredisability servicesacute and community healthcourts and correctional servicesemployment servicesveteran serviceseducationand immigration programs. However case management is not always successfully implemented and practitioners often feel they are not given sufficient support.The Practice of Case Management draws on extensive practice research to identify the key characteristics of successful case management: organisational supportdeveloping delivery models to suit individual client needspreparation of staff at all levelsand affirmation of the central and active role of the client.The authors outline the challenges and complexities faced by case managers acknowledging that their role is often poorly conceptualised and articulated. They demonstrate that true engagement enables effective service provision and offer practical strategies for everyone involved in the case management process to facilitate negotiation accountability and the achievement of positive outcomes.Read more
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