Service Management: Operations, Strategy, Information Technology 9th International Edition? Solutions
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operationsPart Two: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategyPart Three: Managing Service Operations that details topics such as Managing Capacity Demand and Waiting Lines and Service Supply Relationships andPart Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.Read more
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