The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface

Subscribe!

$7.00/month

Ask 50 New Homework Questions
Unlimited Access to Pre-existing Homework Q&A
Unlimited Textbook Solutions Manual

The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface 3rd Edition Solutions Manual

(Sociology)
Edition: 3rd Edition

Author: Crazy for study

ISBN: 9780520272941
4.2 Rating

6 Reviews
$7/month
Subscription
  • 797 step-by-step solutions
  • Solved by professors & experts
  • iOS, Android, & web
Sorry! We don’t have the solution of this book edition yet.

*We are the Amazon Partner and students can purchase the books shown on this page. We are also providing an authentic solution manual, formulated by our SMEs, for the same.

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart.

But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose.

Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.

On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.
  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Average Star Rating: 4.2 out of 5 (6 votes)

If you finish the payment today, your order will arrive within the estimated delivery time.

Customer reviews

  1. comment avatar

    Rated 4 out of 5

    Ray Smith

    I have taken their services earlier for textbook solutions which helped me to score well. I would prefer their The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface Solutions Manual For excellent scoring in my academic year.

  2. comment avatar

    Rated 4 out of 5

    Peter Coloyan

    Excellent service when it comes to textbook solutions. The The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface Solutions Manual. which I was looking for so long finally landed me here. My experience with crazy for the study was pretty good.

  3. comment avatar

    Rated 5 out of 5

    Cesar Diaz

    I am a student at Harvard University and I read The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface Solutions Manual and attempted crazy for study textbook solutions manuals which helped me a lot. Thanks a lot.

  4. comment avatar

    Rated 4 out of 5

    Jessica Lary

    Excellent service when it comes to textbook solutions. The The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface Solutions Manual. which I was looking for so long finally landed me here. My experience with crazy for the study was pretty good.

  5. comment avatar

    Rated 4 out of 5

    Mardochee Bellevue

    The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface 3rd Edition Solutions Manual is an exceptional book where all textbook solutions are in one book. It is very helpful. Thank you so much crazy for study for your amazing services.

  6. comment avatar

    Rated 4 out of 5

    Arshdeep Singh

    The The Managed Heart: Commercialization of Human Feeling, Updated with a New Preface 3rd Edition Solutions Manual Was amazing as it had almost all solutions to textbook questions that I was searching for long. I would highly recommend their affordable and quality services.

Leave a Reply

Your email address will not be published. Required fields are marked *