Difficult Conversations: How to Discuss What Matters Most 10th Edition 9780143118442
Product Edition:10th Edition
Author: Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
Book Name: Difficult Conversations: How to Discuss What Matters Most
Subject Name: Engineering

Difficult Conversations: How to Discuss What Matters Most 10th Edition Solutions

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee disagreeing with a spouse or negotiating with a client. From the Harvard Negotiation Project the organization that brought you Getting to Yes Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ��Decipher the underlying structure of every difficult conversation� ��Start a conversation without defensiveness� ��Listen for the meaning of what is not said���Stay balanced in the face of attacks and accusations��Move from emotion to productive problem solvingRead more

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