The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee disagreeing with a spouse or negotiating with a client. From the Harvard Negotiation Project the organization that brought you Getting to Yes Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ��Decipher the underlying structure of every difficult conversation� ��Start a conversation without defensiveness� ��Listen for the meaning of what is not said���Stay balanced in the face of attacks and accusations��Move from emotion to productive problem solvingRead more
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