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Which of the following is a suggestion for managing queues that is mentioned in the textbook?
|Assure customers that the wait is fair and inform them of the queue discipline|
|Put up a serpentine lane to keep people from jumping ahead in line|
|Tell people in the queue that each will be served as soon as possible|
|Use humor to defuse a potentially irritating situation|
|Segment the customers|
Correct answer is Segment the customers. Segmenting customers will help in effective.
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