Research has shown that only about three out of every
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Research has shown that only about three out of every four customers are, on average, satisfied by a firmâ€™s mar
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Research has shown that only about three out of every four customers are, on average, satisfied by a firmâ€™s marketing programs. Give an example of a purchase you made where you were not satisfied and what the firm could have changed to satisfy you. If customer satisfaction is so important to firms, why donâ€™t they score better in this area?
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