92 % (119 Review)
________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
d. Customer retention
e. Customer loyalty
This answer is given below.
Get immediate access to 24/7 Homework Help, step-by-step solutions, instant homework answer to over 40 million Textbook solution and Q/A
Pay $7.00/month for Better Grades