Further on in the same article, the authors propose two ways
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Further on in the same article, the authors propose two ways of addressing the problems they describe: intervention and
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Further on in the same article, the authors propose two ways of addressing the problems they describe: intervention and prevention. The intervention method they suggest is similar to a medical one in that it is concerned with: ? examining the symptoms: what are the difficulties exactly in terms of (non-) actions and expectations? ? making a diagnosis: how have both parties contributed to creating the situation (e.g. divergent work practices, altered contexts or interests) ? deciding on the treatment needed: resolve the issues on principles that both sides consider reasonable. Taking a step back to discuss these principles may well facilitate joint decisions that both understand, accept and implement, including decisions on how to handle future issues as and when they arise. Apply this intervention strategy to the account given in the text: determine as best you can what the symptoms were of the conflict, make a diagnosis and show what treatment was decided on.
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